Shipping Policy
At Wambooka USA, operated by Second Chance Warehouse LLC, we aim to process and deliver your order safely and efficiently. Please review the following information regarding order processing, shipping charges, delivery, and tracking.
1. Processing Time
Orders shipped within the United States are typically processed and handled within 1 business day.
Orders shipping to Canada or other international destinations may require approximately 1–3 business days for processing. Processing times do not include weekends or holidays.
If a product is listed as a pre-order, this means the product is not currently available for immediate shipment and additional inventory is expected.
Estimated availability or shipping information for pre-order products may be provided on the applicable product page, during checkout, or by email.
Orders containing pre-order or temporarily unavailable products may require additional processing time.
2. Shipping Rates & Regions
Shipping charges are calculated according to the destination and number of products included in your order.
United States
Orders of $40 or more qualify for FREE standard shipping within the United States.
For orders under $40, shipping is charged at:
$3.99 per order + $1.00 per item
Example:
1 item: $4.99 shipping
2 items: $5.99 shipping
3 items: $6.99 shipping
Canada
$7.99 per order + $1.00 per item
Example:
1 item: $8.99 shipping
2 items: $9.99 shipping
3 items: $10.99 shipping
International / Rest of the World
$19.99 per order + $2.00 per item
Example:
1 item: $21.99 shipping
2 items: $23.99 shipping
3 items: $25.99 shipping
The final shipping charge will be displayed during checkout before you complete your purchase.
Shipping availability may depend on your destination. If we are unable to ship to a particular country, region, or address, checkout may not allow the order to be completed.
3. International Duties and Taxes
International customers may be responsible for additional charges imposed by their destination country, including:
Customs duties
Import taxes
VAT
Brokerage fees
Customs processing charges
Unless otherwise stated during checkout, these charges are not included in Wambooka USA's shipping charges and are the responsibility of the customer.
Wambooka USA does not control customs fees or import taxes charged by local authorities.
4. Shipping Carriers
We primarily ship orders using UPS.
Depending on the destination, order size, availability, or shipping requirements, another suitable shipping carrier may be used.
Tracking information will be sent to the email address associated with your order once your package has been shipped and tracking information becomes available.
5. Estimated Delivery Times
After your order has been processed and shipped, estimated delivery times are:
United States: Approximately 2–5 business days
Canada: Approximately 4–7 business days
International delivery times vary depending on the destination country, carrier, customs processing, and other circumstances outside of our control. Delivery estimates are provided as estimates only and are not guaranteed delivery dates. Business days are generally Monday through Friday, excluding applicable holidays.
6. Order Cut-Off Time
Our standard order cut-off time is: 2:00 PM Eastern Time (New York) Orders placed after the cut-off time may begin processing on the next business day. Orders placed on weekends or holidays may begin processing on the following business day.
7. Shipping Damage
If your order arrives damaged, please contact Wambooka USA as soon as possible, preferably within 48 hours of delivery.
Please include:
Your order number
Your full name
Photos of the damaged product
Photos of the shipping packaging
A brief description of the damage
Contact us at: info@wambookausa.com Please retain the original packaging while your shipping damage inquiry is being reviewed.
8. Order Tracking
Once your order ships, tracking information will be sent to the email address used when placing your order. You may use the tracking number provided to monitor the status of your shipment through the applicable carrier. Please allow some time after receiving your tracking number for the carrier's tracking system to update.
9. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout. If you notice an address error after placing your order, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered processing or has already shipped. Wambooka USA is not responsible for delivery issues resulting from incorrect or incomplete shipping information supplied by the customer.
10. Lost or Stolen Packages
Wambooka USA is not responsible for packages that are marked as successfully delivered by the shipping carrier to the shipping address provided with the order but are later reported as lost or stolen. Upon request, we may provide available information including:
Shipping carrier
Tracking number
Delivery status
Delivery date
Shipping address associated with the order
Customers should contact the applicable shipping carrier if a package is shown as delivered but cannot be located. If you experience an issue with your shipment, you may also contact us and we will assist with available shipping information.
11. Shipping Delays
Delivery may occasionally be delayed due to circumstances outside Wambooka USA's reasonable control, including:
Carrier delays
Severe weather
Natural disasters
Customs inspections
Transportation disruptions
Holidays
High shipping volumes
Incorrect shipping information
Government restrictions
Delivery dates provided by Wambooka USA or shipping carriers are estimates and may be subject to change.
12. Contact Us
For questions regarding an order, shipment, delivery, or tracking information, please contact us:
Email: info@wambookausa.com