We offer a 7-day return policy. You have 7 days after receiving your order to request a return. To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase. To request a return, email info@wambookausa.com with your order number, reason for return, and photos or video if the product is damaged or defective.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at info@wambookausa.com as soon as possible. We will review the issue and provide return instructions.

Return Shipping

For returns due to a damaged, defective, or incorrect item, Wambooka USA will provide return instructions. For other approved returns, the customer is responsible for return shipping costs.

Exceptions

We do not accept returns for orders shipped outside the United States. Products purchased from third-party retailers or resellers must be returned to the original seller.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 3 business days. Your bank or payment provider may take additional time to post the refund.

If more than 10 business days have passed after approval, contact info@wambookausa.com.